CAAB urges airlines to keep airfares reasonable
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The Civil Aviation Authority of Bangladesh (CAAB) has instructed domestic and international airlines operating in the country to keep airfares at reasonable levels and improve the quality of passenger services.
The authority has also asked airlines to take necessary measures to ensure the cleanliness and maintenance of aircraft operating on Bangladesh routes and provide passengers with a comfortable travel experience.
The instructions were sent on Wednesday to domestic and international airlines operating in Bangladesh and the Airlines Operating Committee. The letter was signed by CAAB Member (Flight Standards and Regulations) Air Commodore Md Monirul Islam.
According to CAAB’s observations, airfares on some routes are relatively high considering the travel distance and quality of passenger services. In this regard, the authority has requested the concerned airlines to review their fares based on route distances and keep them at reasonable levels.
Alongside airfares, CAAB has also expressed concerns over the quality of passenger services. According to the authority’s observations, some airlines operate relatively lower-standard aircraft on Bangladesh routes compared to their other international routes. The quality of passenger services is also comparatively lower.
For this reason, CAAB has instructed airlines to ensure the same level of service and passenger comfort on Bangladesh routes as they provide on their other international routes. It has asked them to take necessary measures to prevent passengers from facing discrimination in service quality based on their routes.
CAAB has also observed that the cabins of some aircraft operating to and from Bangladesh are not being properly cleaned and maintained. In some cases, various parts of the cabins, including seats, floors, carpets, washrooms and tray tables, have been found unclean.
In response, the authority has instructed airlines to clean aircraft cabins before every flight. It has also asked them to take necessary measures to ensure that all parts of the cabins remain regularly clean and hygienic.
The authority has urged airlines to operate aircraft of appropriate standards on Bangladesh routes to ensure flight safety, passenger comfort and necessary facilities.
CAAB has also said it will conduct regular inspections to verify whether these instructions are being properly implemented.
